Terms of service

Effective from 2 October 2026.

This is an English translation provided for convenience. In case of any discrepancy, the Polish version prevails.

§1 General provisions

These terms set out the rules for using the website at https://anti-slip.io (the "Website") and for the services provided electronically on it. They are the terms referred to in Article 8 of the Polish Act of 18 July 2002 on Providing Services by Electronic Means.
The service provider is Robert Chmura, running a business under the name e-nubes Robert Chmura, ul. Wierzbowa 22, 64-930 Dolaszewo, Poland, tax ID (NIP) 7641974691, entered in the Polish Central Register and Information on Economic Activity (CEIDG) (the "Provider").
You can contact the Provider by email at service@anti-slip.io, by phone on +48 882 186 624, by post at the address above or through the contact form.
A user is anyone who uses the Website (the "User").
These terms are available free of charge on this page in a form that can be downloaded, saved and printed.

The Provider offers the following services on the Website free of charge:
- access to the Website's content, including service descriptions, articles, guides and project descriptions,
- the "request a call" form, in which the User leaves their first name, email address and phone number so that the Provider can call back,
- the "send a message" form, in which the User sends the Provider a message,
- an automatic confirmation of the enquiry, sent to the email address given in the form.
The Website is for information. Its content, including descriptions of services and their scope, is not an offer within the meaning of Article 66 of the Polish Civil Code. Work carried out on site (for example anti-slip treatment, slip resistance testing, cleaning or sealing) is agreed separately or under contracts concluded outside the Website.
Products are sold in the e-nubes.com shop under that shop's own terms.

To use the Website you need a device with internet access and an up-to-date web browser with JavaScript and cookies enabled. To use the forms you also need an active email address.
Using the internet carries typical risks, such as malware, phishing or interception of data sent over unsecured networks. The Provider encrypts connections to the Website (HTTPS), and Users should keep their software and antivirus protection up to date.

The agreement to access the Website's content is concluded when the User opens any page of the Website and ends when they leave it.
The agreement to use a form is concluded when the form is sent, after the User has accepted these terms, and ends when the Provider replies, or earlier if the User tells the Provider they no longer wish to be contacted.
The User may stop using the Website at any time without giving a reason.

Users must use the Website in accordance with the law, good practice and these terms.
Users must not provide unlawful content, in particular content that infringes the rights of others, is offensive or misleading, or contains malware.
Users must not enter other people's data in the forms without their consent or use the forms to send advertising or unsolicited content.
Users must not interfere with the Website, in particular by overloading the server, attempting unauthorised access or sending forms automatically.

The Website's content is general and for information. It does not replace an assessment of a specific floor, an on-site test or advice tailored to a particular building. Results depend on the type and condition of the surface and how it is used and maintained.
The Provider takes care to keep the content accurate and up to date and the Website running without interruption. There may, however, be technical breaks, in particular for maintenance or development.
The Provider's liability towards consumers is governed by the applicable law, and these terms neither exclude nor limit it.

The Website's content, including texts, photographs, graphics and page layouts, is protected by copyright and belongs to the Provider or is used under licence.
Copying, distributing or using the content for purposes other than personal use requires the Provider's consent, except where the law allows it, including quotation with the source given.

Complaints about how the Website works can be sent by email to service@anti-slip.io or by post to the Provider's address.
A complaint should include the User's contact details and a description of the problem.
The Provider will deal with a complaint within 14 days of receiving it and will reply the same way the complaint was made, unless the User asks otherwise.
Consumers may use out-of-court complaint and redress procedures, in particular the help of a municipal or district consumer ombudsman (rzecznik konsumentów) or the Provincial Inspectorate of Trade Inspection. More information is available at prawakonsumenta.uokik.gov.pl.

How we process personal data and use cookies is described in our privacy policy and GDPR information notice.

The Provider may change these terms for valid reasons, such as changes in the law, changes in the scope or manner of the services, or technical changes to the Website.
The amended terms are published on the Website together with the date from which they apply. Changes do not apply to enquiries sent before that date.

Matters not covered by these terms are governed by Polish law, in particular the Civil Code and the Act on Providing Services by Electronic Means.
These terms do not limit any consumer rights under mandatory provisions of law, including the law of the consumer's country of residence where it applies.